Payment and Refund Policy

Last updated: 13 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases of digital courses, subscriptions, and professional resources offered through glitzravo. The services covered include access to materials on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. It governs transactions for both one-time course purchases and recurring access subscriptions. The policy is designed for customers in the United Kingdom and complies with UK consumer protection laws including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. It does not cover physical goods or in-person training sessions.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) unless otherwise stated at checkout. Prices include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for premium add-ons, extended access periods or customised learning paths. Any such extras are clearly shown before payment is authorised. glitzravo reserves the right to adjust prices for future purchases; existing subscriptions remain at the rate agreed at the time of purchase for the duration of the billing cycle.

Accepted Payment Methods, Authorisation and Security

Accepted payment methods include major credit and debit cards, PayPal, and bank transfers where offered. Payments are authorised at the point of purchase and processed through secure third-party gateways that meet PCI DSS standards. glitzravo does not store card details. Authorisation confirms sufficient funds and valid billing information. In the event of declined authorisation, the order will not be processed and you will be notified immediately.

Order Confirmation and Contract Formation

Upon successful payment an order confirmation email is sent to the address provided. The contract is formed when you receive this confirmation. For digital content, access is granted immediately after confirmation unless you have previously agreed to waive the standard cooling-off period. You are responsible for ensuring the email address supplied is accurate and monitored.

Cancellation Rights and Applicable Periods

Under UK law you have the right to cancel within 14 days of purchase without giving a reason. For digital downloads and online courses this period begins at the moment of contract formation. If you have started accessing the content during this period you may lose the right to cancel. Subscriptions may be cancelled at any time but refunds for the current billing period are subject to the eligibility rules below. To exercise cancellation rights contact [email protected] or use the form on the Contacts page.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital courses within the 14-day cooling-off period provided no substantial content has been accessed. Partial refunds may be granted for subscriptions if cancellation occurs mid-cycle and less than half the period has elapsed. Non-refundable items include completed courses, downloaded materials, promotional bundles, and any content accessed beyond a reasonable preview. Refunds are not provided for change of mind after the cooling-off period or for failure to meet personal learning expectations.

Step-by-Step Procedure to Request a Refund

To request a refund submit a written request via the contact form on the Contacts page or email [email protected]. Include your order number, full name, the date of purchase, and a clear statement of the reason. You must also supply the email address associated with the account. Requests received outside business hours will be processed on the next working day. Incomplete requests will be returned for additional information within five working days.

Inspection, Approval, Rejection and Notification

Each request is reviewed within ten working days. glitzravo examines access logs to determine usage levels and eligibility. You will receive an email notification of the decision. Approved refunds are confirmed with an expected processing timeline. Rejected requests include a brief explanation and details of any appeal process. Decisions are final once communicated.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued to the original payment method. Credit or debit card refunds typically appear within five to ten working days depending on your card issuer. PayPal refunds are usually credited within three working days. Bank transfers may take up to fourteen days. glitzravo is not responsible for delays caused by third-party financial institutions. A confirmation email is sent once the refund has been processed.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital content is delivered instantly and therefore subject to the 14-day cancellation rules described above. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers and discounted bundles are non-refundable after the cooling-off period. If a subscription is cancelled early, access continues until the end of the paid period but no pro-rata refund is issued beyond the rules stated earlier.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in immediate suspension of access until resolved. Duplicate charges are investigated upon notification and corrected within five working days. Chargebacks are treated as disputes and may lead to permanent account suspension. Suspected fraudulent activity triggers immediate account review and possible referral to law enforcement. Customers are encouraged to report suspected issues promptly to [email protected].

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects your statutory rights under UK law, including the right to receive services of satisfactory quality and the right to a refund where goods or services are not as described. These rights cannot be limited or excluded by contract. If any provision of this policy is found to conflict with mandatory law the remaining provisions continue to apply.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy please use the contact form on the Contacts page or email [email protected]. glitzravo may update this policy periodically to reflect changes in law or business practices. The current version is always available on the website and the last-updated date appears at the top of the page. Continued use of the site after changes constitutes acceptance of the revised terms.